Refund policy

Please contact us for an Exchange or Credit note only.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return for an exchange or store credit.

To be eligible for a return, your item must be in the same condition that you received it. Unworn, unwashed with tags, and in its original packaging. Free from any visible makeup or fake tan marks and perfume.

To start a return, you can contact us at info@thevacayclub.com.au. 

It is the customers responsibility and cost to post back their returns and take note of the tracking number. Please include your full name and order number. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Refunds will only be offered if there is a true manufacturing fault, not change of mind or incorrect size. We will not refund if something has been worn multiple times and has become faulty or change of mind.  If a refund is approved it will be refunded on your original payment method within 2-7 business days. Please note shipping fees are not refunded. 
If more than 14 business days have passed since we’ve approved your return, please contact us at info@thevacayclub.com.au.